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Comprehensive quality and excellence
Management program
1.
Definition
Comprehensive quality is defined as
an effective system that a chive integration coordination and
nitration between work of administration. Sections and unites within
the organization in order to promote and enhance performance level
as general so as to achieve complete acceptance for customs by less
available cost.
2.
Necessities and
reasons of comprehensive
Quality management program.
1.
Nationality of quality
principle
2.
Relation between
productivity enhancement and quality
3.
The desire in reducing
the cost
4.
Convenient of quality
level to word customers requirements .
5.
Giving more authority
for workers to achieve more productivity
6.
It will be regarded as
strategy to achieve competition characteristic .
7.
Successful of
practicing in many local regional and international institutions
3.
The most important
topics in a
comprehensive quality management :-
1.
to know more about
customers needs and an anticipations and seek to achieve it
2.
Developing works
system and styles and seek to continuous enhancement
3.
Focusing on protection
instead of searching for the cure.
4.
Focusing on work by
spirit of one team
5.
Decision making
according to facts
6.
Enable workers for a
good performance
7.
Promotion of work
styles
8.
Increasing staff
skills and staff development in addition to enhance staff morale
9.
Strengthen loyalty
to work and institution
10.
Enhancement of work
environment
11.
Building and promotion
humanitarian religious
4.
Successful of a
comprehensive quality application requirements :-
1.
Abiding of high
management by applied ling the programmed consequently
2.
Dissemination of
quality culture
3.
Administration of
changing.
4.
Training and learning
5.
Promotion of work
environment and systematical culture for an institution
6.
Find out an effective
systematical structure
7.
Guarantee of workers
participation in every efforts to applied the programmed
8.
Establishing of an
effective information system
5.
Training courses that
will be introduced by the center :-
A –a comprehensive quality “training
courses” is aimed to give knowledge and skills of:-
1. Quality concepts and quality
culture
2. Good administration
qualifications
3. Strategic planning
4. ISO 900l. 2000 specifications
5. Quality assurance system
6. Balance performance cards
7. Six SIGMA.
8. Leadership and change management
9. Human communication
10. Team work
11. Simple tools of improvement
12. A- statistical control styles
B- Statistical control styles
14. Creative thinking tools
15. Documentation and measures
writing
16. Internal auditing system for ISO
900l. 2000
17. Quality circles
18. Benchmarking
19. Investment in individuals
20. Works re- engineering
21. Supply chain management
22. How to change individual’s
behaviors positively
23. How to success in customers
anticipations
24. Problem's dissolving and
decision making
25. Learned organization
b – Excellence's programmed courses
in business:-
1. Excellence model
2. Evaluation
3. Self assessment
4. Radar logic
5. Writing of subscription
applications in presidential prize
c – Consultation programmed that
concern with quality and excellence:-
1. Building of quality management
system ISO 900l. 2000
2. Application of a comprehensive
quality management programmed
3. Conservation of quality
management system ISO 900l. 2000
4. Self assessment according to
excellence model
5. Human recourse management
6. Hazards management .
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